If you remain inactive for the duration of the timeout period, you will be automatically logged out of your xMatters web session. Your xMatters Administrator sets your organization's web session duration. When you are locked out, a message appears on the sign-in page you will not be able to try again until a certain amount of time has passed, or an Administrator has unlocked your account. If you cannot sign in, check your username and password or contact your xMatters Administrator.ĭepending on your organization’s password policy settings, your account may be ‘locked out’ if you enter an incorrect password more than a specific number of times (determined by your xMatters Administrator). If your sign in was successful, xMatters displays your Home page.Type your Username and Password into the fields.Type the URL of your organization’s xMatters web user interface into your browser’s address bar, and then press Enter.To log in to xMatters, you'll need to know your username, password, and the URL (Internet address) of your organization’s xMatters web user interface. Supported browsersįor best results, use a minimum screen resolution of 1024x768 (higher resolutions are recommended) and one of the following supported browsers: While you can use almost any web browser to access the web user interface, some browsers and versions do not support some features and functionality within xMatters. To access xMatters, ensure that you have an active Internet connection and a web browser. You can sign on to xMatters from anywhere in the world with an Internet connection.
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